Privacy Policy
At Inner Calm Yoga, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide to us when using our services or visiting our website. By engaging with Inner Calm Yoga, you agree to the terms outlined in this policy. We regularly review and update our practices to comply with UK data protection regulations, including the General Data Protection Regulation (GDPR).
1. Data We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identification Information: Name, email address, postal address, phone number, date of birth, and emergency contact details. This is primarily collected when you register for classes, workshops, or memberships.
- Health Information: Details about your physical and mental health relevant to your yoga practice, such as injuries, medical conditions, or pregnancy status. This information is collected to ensure your safety and tailor our services appropriately.
- Financial Information: Payment details (e.g., credit card information) for processing transactions. Please note, we do not store full credit card details on our servers; these are handled securely by third-party payment processors.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand user behavior and improve our online presence.
- Communication Data: Records of your correspondence with us, including emails, messages, and feedback.
2. How We Use Your Data
Your data is used for several key purposes, all aimed at enhancing your experience with Inner Calm Yoga:
- Service Provision: To manage your bookings, attendance, and memberships, and to provide you with the yoga services you have requested.
- Safety & Well-being: To ensure your safety during classes, especially concerning any health conditions you may have disclosed.
- Communication: To send you important updates about your bookings, policy changes, and other relevant information. With your consent, we may also send you marketing communications about new classes, workshops, or special offers.
- Improvement of Services: To analyze usage patterns and feedback to continually improve our website, class offerings, and overall customer experience.
- Billing & Administration: For processing payments, managing accounts, and fulfilling our legal and contractual obligations.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
3. Data Sharing and Disclosure
Inner Calm Yoga respects your privacy and will not sell, rent, or lease your personal information to third parties. We may share your data in limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, booking software providers, website hosting). These providers are contractually obligated to protect your data and only use it for the specific services they provide to us.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
- Consent: With your explicit consent, we may share your data with other third parties for specific purposes.
4. Your Data Protection Rights
Under UK data protection law (GDPR), you have several rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
- Essential Cookies: These are necessary for the website to function correctly, enabling basic functions like page navigation and access to secure areas of the website.
- Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information, please refer to our Cookie Policy.
6. Security Measures
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes:
- Using Secure Socket Layer (SSL) technology for all data transmissions on our website.
- Regularly reviewing our data collection, storage, and processing practices.
- Restricting access to personal information to Inner Calm Yoga employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
- Implementing robust firewalls and intrusion detection systems.
7. Changes to This Privacy Policy
Inner Calm Yoga may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:
- Email: [email protected]
- Phone: +44 1273 456789
- Address: 41 Western Road, Brighton, BN1 2QB, United Kingdom
We are available Mon-Fri: 7:00-20:00, Sat-Sun: 9:00-17:00.